posted 03-02-2000 11:12 PM
As I expained on the home page of the Forum, X10 announced the IR Commander through their newsletter but to a select few. I was surprised to find Ricks home page post announcing a new X10 product. I checked my calendar to make sure it wasn't April 1st!
Then I tried to find the IR Commander on the X10 site, guess what, it wasn't there! I check all the newsletter for that day and a few days back, nothing about the IR Commander! Even Rick said he had not received anything about this from X10.As another example, there was an incident on select newsletters a while back which I had posted, I got a heads up from Rick on that one. X10 had sent out a newsletter for their XcamAnyWhere at $10 less than I had paid whih also included a $20 gift voucher, they did not send thid newsletter to me because I had just purchased an Xcam a few weeks before. This is a common marketing pratice used by X10, which was confirmed by Michael Cole the X10 rep. who was our guest here a short while back.
We set up this Bargains and Deals forum to try and get a heads up from as many of you as possible. As a matter of fact X10 states in every newsletter they send out:
If you think this is a good deal, then why don't you share it with a friend? Or if you know someone looking for gift ideas, pass it along.
Michael Cole said in reply to a post in the Talk to X10.com! forum:
"In cases like this we try to be fair to all our customers, however. If you learn about a promotion that you haven't been offered, you can call our sales staff and get the same deal, as long as it's within 30 days of the original promotion".
And they mean it because I called them about my experience and without any quibbling they credited my card. They honored what they said they would.
So,I encourage all of you to take X10's advice and share your good deal with a friend. Post anything you receive in the X10 newsletter that you find to be a new item or an extra special deal here, so the rest of us can also benefit from your find.